Wizzride

FAQ Category: Refunds & Payments

  • Q. What payment methods does Wizzride accept?

    Depending on the booking option, Wizzride accepts UPI, debit/credit cards, Net Banking and Wizzride App Wallet. Wizzride does NOT accept Cash bookings. Wizzride confirms bookings only after 100% payment.

  • Q. My Wizzride Wallet recharge amount is missing. What should I do?

    You can find all Wizzride Wallet related information using the following process. On the Wizzride App : Go to Menu My Wallets Cash Wallet Tap on View Details This shows a detailed transaction statement similar to a bank statement, including wallet credits and debits. If the recharge is not reflected in the wallet statement and…

  • Q. Money was deducted but I did not receive my ticket. What should I do?

    There are a couple of things your can do. Every successful booking will have an e-ticket sent over email on the registered E-mail ID given during booking. In case you have not received the e-ticket over email, you can also check for Whatsapp & SMS confirmation of the PNR and other ticket details. You could…

  • Q. How long does a refund take?

    Refunds are normally initiated on the same day as cancellation and generally reflect in the original payment method within 5–7 working days, depending on the bank or payment provider.

  • Q. My ride was cancelled by Wizzride. Will I get a refund?

    Wizzride does not normally cancel a confirmed booking. In exceptional circumstances beyond our control, such as sudden landslides, road closures, extreme weather or situations where the vehicle cannot safely reach the pickup point, Wizzride may cancel a booking. Depending on the circumstances, you may receive a refund or an equivalent-value coupon, as applicable.

  • Q. I haven’t received a refund SMS from my bank. Does that mean my refund hasn’t been received?

    Not necessarily. Banks may not send an SMS for every refund, and notifications can sometimes be delayed or not delivered. Please check your bank statement/account transaction history, rather than relying only on SMS notifications. You can also check the Refund Details section in the Wizzride App. If the App shows the refund as completed but…

  • Q. How can I track my refund status?

    You can track refunds for Wizzride bookings, including bookings made through the website, using the Wizzride App. Download the Wizzride App. Log in or sign up using the same primary mobile number used for the booking. Go to Menu My Wizzride Bookings Under the Cancelled Tab, find your concerned booking and tap on the Refund…

  • Q. I had cancelled my trip. When will I get my refund?

    Refunds at Wizzride are normally initiated automatically on the same day as cancellation. They generally reflect in the original payment method within 5–7 working days, depending on the bank or payment provider. You can also track the refund status through the Wizzride App. Note: The refund will be credited on the original payment account rather…