FAQ Category: During Your Ride

  • Q. Will the Cab halt during the journey for a break and where ?

    Normally, the Wizzride Shared Cabs do halt at a convenient location once during the journey. In rare cases where there are already on-going on road delays due to which if any passenger is about to miss his/her flight, the passenger may request the Wizzride support to not halt during the journey. Wizzride Reserved Cabs may…

  • Q. I have a complaint about my ride. How do I report it?

    Contact Wizzride support on the chat section available on the App and website or report on e-mail at customersupport@wizzride.com with your Booking ID / PNR, travel date, route and details of the issue so that the team can investigate and assist you right away

  • Q. Can I track my Shared Cab live?

    Yes. All WizzShare Shared Cab bookings can be live-tracked through the WizzrideApp. Tracking generally becomes active on your Wizzride App ONLY around 1 hour before your pickup. Live tracking is currently not available for WizzBlack Reserved Cab bookings or through the website. To track your cab on a Map, you have to download the Wizzride…

  • Q. My flight has been delayed. What should I do?

    You can initiate a Reschedule on your Wizzride App. Inform Wizzride support as soon as possible in case assistance is required. The team will assist you with the later cabs, subject to availability. A WizzBlack Reserved Cab may also be considered if you need greater flexibility.

  • Q. How long will the cab wait for me?

    The shared cab generally waits for around 15 minutes beyond the scheduled pickup/ departure time. We recommend reaching your pickup point before the scheduled departure time. Reserve cab has a waiting flexibility of an hour based on how early you inform the team about your delay.

  • Q. How will I know my driver and cab details?

    Shared cab driver and vehicle details are typically shared 1–1.5 hours before the scheduled departure via SMS and WhatsApp. You can also view the complete cab and driver details on the Wizzride App under “My Wizzride Bookings” which is available inside the Menu. Reserve cab booking cab details will be delivered by the evening (…